Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Thorn & Thistle Outfitters. If something isn’t right, please contact us and we’ll do our best to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unworn, unused, unwashed, and in its original condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Exchanges

Need a different size? Contact us within 30 days of delivery. Exchanges are subject to product availability. Items must be unworn, unused, and unwashed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and photos of the issue. If approved, we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

We cannot accept returns on:

• Items that have been worn, washed, used, or altered
• Personalized or custom-made products
• Gift cards
• Clearance or final-sale items marked as non-returnable

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Original shipping charges are non-refundable unless the return is due to our error.

Please allow your bank or credit card company additional time to process and post the refund.

Order Changes & Cancellations

Because some of our products are prepared or printed in-house, please contact us as soon as possible if you need to change or cancel an order. Once an order has entered production or shipped, we may not be able to modify or cancel it.

Contact Us

To start a return, request an exchange, or report a problem with your order, please contact Thorn & Thistle Outfitters through our store contact page and include your order number.